South African Life Insurance Company to improve and personalise policy documents   18th June 2007 Discovery Life , South Africa 's fastest-growing major life assurer, has selected customer communication management specialists, Skywire Software, to automate the design, production, management and delivery of all its policy-related correspondence. Skywire's solution will allow the company to speed up the process of creating or amending policy documents, welcome packs, renewal letters, claim letters and other key communications with for more than 410,000 active policies. The new system can prescribe anything from standardised document content through to branding elements like logo positioning, font and colour, thus ensuring both greater consistency and more centralised control across the organisation. It also offers Discovery Life a workflow user interface that allows multiple participants from design, marketing, compliance and other relevant groups within the company to participate in the development and approval of customer facing documents. Ray Honiball, General Manager at Discovery Life, commented: “The production of documents is currently a systems task that requires highly skilled technical resources to produce and modify documents. Discovery Life required a tool that made the production of documents faster, allowed for very quick changes and basically put the design of documents in the business area. We evaluated a number of products and decided on Skywire as it best fulfilled all our requirements.” Tracey Robinson, Vice President, Managing Director EMEA and APAC of Skywire Software, commented: “Skywire's wide array of solutions allows insurers to transform paper-driven processes into electronic workflows, dramatically reducing the time, errors and costs associated with manually creating policy documents and correspondence. We are very pleased to be providing Discovery Life with a solution that brings all stakeholders into the document creation process and significantly reduces policy production cycle times.”
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