Infor, has acquired new product lines from Single Source Systems, Inc., an Infor solution partner and provider of service management solutions. The acquired product lines include Service Management Plus (SM-Plus), SM-Plus Mobile and Workbench Suite. Several of the acquired SM-Plus products were specifically designed to work with Infor10 ERP Business (SyteLine) and were developed using Infor’s Mongoose software development toolset.
Infor says that SM-Plus, enables service-centric companies that make, distribute and service high-value or complex equipment to manage the entire service life cycle of that equipment, while SM-Plus Mobile allows field technicians to use a laptop or mobile device to remotely access critical supply-chain information such as unit configuration, incident history, service history, service contract status, and parts availability while still in the field. Workbench Suite is designed to consolidate several role-related screens, performance gauges, navigation shortcuts, process flow guides and advanced search/report tools in one easy-to-access location.
