Oracle has announced the integration of Google Maps for Enterprise mapping service with Oracle Field Service, which it says gives companies new tools to help improve customer service, maximize resource utilization and increase operational efficiencies. Additionally, Oracle is introducing Oracle Field Service Release 12, with enhanced mobility, scheduling and spares management capabilities.
Oracle says that integrating the Google Maps API with Oracle Field Service creates a high performance mapping experience for the field service dispatcher and field technician. Field service dispatchers will be able to quickly and easily identify technician routes and problem locations on the Google Maps based interface to track and manage resources and customer issues. In addition, field technicians can view their jobs easily on a map or satellite image from the Google Maps API.
"We are pleased to see the innovative ways in which Oracle is using Google Maps for Enterprise to deliver geo-based capabilities that are both powerful and easy-to-use. With Google Maps as context, service organizations can connect customers with the most appropriate technician, equipped with the right parts in a timely manner," said Noah Doyle, Product Manager for Google Maps for Enterprise .
Oracle Field Service Release 12 also includes significant new capabilities in technician scheduling. A new dashboard enables time-phased planning and a horizontal view to deliver improved planning and replenishing processes for field service warehouses and technician inventories. Technicians can make replenishment recommendations and better manage and streamline parts processing.
The Google Maps for Enterprise integration is currently available as a part of Oracle Field Service 11.5.10 and above. Oracle Field Service Release 12, part of the Oracle E-Business Suite, is also currently available.
