SAP releases new version of SAP CRM On-Demand Solutions
2nd October 2006 SAP AG has announced the availability of the third wave of its SAP CRM on-demand solutions, With the new SAP Service on-demand solution, SAP says that service managers can quickly consolidate and track service tickets, establish rule-based escalations for fast follow-up and better adhere to service-level agreements to help improve customer satisfaction and loyalty. SAP has also unveiled additional capabilities for the existing SAP CRM on-demand solutions, including new sales automation features for product and quotation management.
Ongoing improvements to the SAP Sales on-demand solution include new capabilities that allow sales managers to better identify and price specific product offerings to meet customer requests using. New product support features allow detailed product information to be quickly uploaded from and integrated directly into mySAP™ ERP, enabling product definitions and attributes to be easily accessed and leveraged in all facets of sales, marketing and service processes. Finally, Quotation Management permits sales professionals to quickly assign products to customer quotes, track quotations issued to customers, manage pricing and discounts, and export all quotes to Excel spreadsheets to ease quote management and increase overall order acceptance rates.
