Improved mobile timesheet experience for SThree’s 9,000+ contractors and end clients

5th June 2017

FinancialForce, a cloud ERP vendor on the Salesforce platform, has stated that the SThree Group, a global staffing organisation providing specialist services in the STEM industries, is improving its customer service and speeding up its back office processes with FinancialForce PSA and HCM applications.

 

Headquartered in London, UK, SThree plc employs more than 2,600 people in 15 countries and has an annual revenue in excess of £959 million. SThree operates a family of ten brands with its four main brands being Computer Futures, Huxley, Progressive Recruitment, and Real Staffing. The growing multi-brand, multi-sector model of SThree and the increased global growth rate of contractors and placements saw the need for an improved system that improved the customer experience and kept pace with these demands. 

The SThree Group’s cloud strategy is focused around the Salesforce platform, which it claims helps it innovate and evolve faster than ever before. It uses Force.com to consolidate and manage its client, vacancy, candidate, and placement data. This helps maintain leadership in a highly competitive market and SThree was looking for a strategic partner on the same platform to improve its back office.

SThree says the addition of FinancialForce applications make its employed contractor model more efficient and scalable. An improved mobile timesheet experience for its growing group of 9,000 plus external contractors alone will make a huge difference to their experience and interactions with SThree as it continues to grow internationally.

Lance Fisher, CIO, SThree comments, “We’ve seen the speed at which we can run our business increase with our use of Force.com. Having to continuously piece together data across different systems, different geographies, and different business brands was challenging. We chose FinancialForce as part of the Salesforce ‘plug in roadmap’ and look forward to working closely together to enhance our cloud strategy and expand it across more of our business processes, in turn enhancing customer service delivery. We will increase satisfaction for both our people and our clients ensuring we remain competitive as we continue our goal to have the leading specialist STEM recruitment brands in the markets in which we participate.”

Fred Studer, CMO at FinancialForce adds, “Speed is the new currency for businesses across the world. With the right cloud technology it is now easier than ever before to offer services as a global business. We’re looking forward to helping the SThree Group continue its global expansion drive as it now takes full advantage of a one-platform strategy to thrive at speed while offering exceptional customer service, which is improving all the time. Customer demands across all industries, including recruitment, are higher than ever before and loyalty lower so the quality of service offered is crucial to retain success in a competitive market.”

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