Morson Group (Morson), a specialist technical recruitment company, has deployed Intuitive Dashboards to deliver real-time performance insight to their clients. Morson will also use the advanced dashboard solution to drive greater efficiencies and improved performance across its own business, by delivering real-time, graphical access to internal KPIs published throughout their global network of offices.
Intuitive Dashboards enables Morson to provide clients with fast, reliable access to real-time information, with each client granted a unique, secure login to their own bespoke, interactive dashboard, presenting accurate performance information about their Service Level Agreements (SLAs). The deployment of Intuitive Dashboards is part of a company-wide strategy to strengthen the organisation’s market position through a unified brand, improved stakeholder communications and significantly enhanced client service.
Intuitive Dashboards integrates fully with Morson’s existing back office systems, including Talisman from Beacon, which incorporates credit control, CRM, payroll and invoicing systems, Vencuro, Morson’s ManagedServices and Recruitment Process Outsourcing (RPO) solutions and numerous spreadsheets within Microsoft Excel. Intuitive Dashboards delivers proactive alerts to quickly identify potential shortfalls in performance, as well as highlighting trends and opportunities, enabling clients to drill-down to the underlying data source with just a few quick mouse-clicks.
Stinus Andersen, Business Systems and Compliance Manager at Morson Group, comments, “We operate in a highly competitive market, so we are always seeking innovative ways to enhance client services. Using spreadsheets and other separate data sources hindered us from providing the transparency and integrity of information that our clients demand. With Intuitive Dashboards, we have improved the quality, accuracy and speed of delivery of client information instantly; and because Intuitive Dashboards is very simple to use and can be accessed via a standard Web browser, clients can gain real-time, instant access to the information that is most important to them, irrespective of their location.”
Andersen continues, “Our adoption of Intuitive Dashboards is the culmination of a long-term aim to deliver accurate client information in the fastest and most user-friendlymanner. We looked at three dashboard solutions in detail; ultimately, the instant accessibility to live performance data, ease of use and responsive service by the Intuitive team proved the critical factors in our decision to select Intuitive Dashboards.Our use of Intuitive Dashboards will transform our relationship with current and future clients, as well as helping us to achieve an accurate, consistent picture of our ownbusiness performance. We regard Intuitive Dashboards as a critical business enabler in helping us maintain our position as the leading international technical recruitment specialist.”