SAP and SuccessFactors introduce next generation of intelligent HCM software

17th August 2015

Managing changes to employee data can be costly and consume excess company resources each year. HR processes often include disparate transactions that cross multiple organizational boundaries, leading to wasted time managing the complexity and correcting errors.




SuccessFactors, a cloud-based human resources software company and SAP are, introducing new capabilities in the SAP SuccessFactors HCM Suite that they believe will transform the entire concept of HR service delivery, moving from series of individual and isolated self-services into end-to-end intelligent services that can easily cross software modules and integrate processes. Intelligent services are designed to connect – and even predict – the impending transactions resulting from a change and automatically adjust them for the user, helping improve the employee experience and reduce reliance on – and cost of – shared services.

“We are taking the guesswork out of self-service by evolving to software-driven intelligent services,” said Mike Ettling, president, HR Line of Business at SuccessFactors. “Relying on software-driven intelligence to remove complexity from typical HR transactions, employees are empowered to do more on their own, reducing expenses in shared services and business process outsourcing (BPO).”

With intelligent services, managed in the new event center from SuccessFactors, individual transactions that make up common workforce events but cross multiple systems and software modules are consolidated into a single experience. Instead of managers or business partners having to guess all of the relevant tasks when a change takes place, or rely on shared services to fill the gaps, SAP SuccessFactors solutions do it for them, freeing up valuable manager and employee time. For example, workforce changes triggered by the SAP SuccessFactors Employee Central solution can be cascaded to other solutions such as SAP SuccessFactors Learning as well as third-party systems. The end result is reportedly a simpler and more efficient employee experience, helping rapidly changing companies manage employee changes and transitions smoothly and reducing the costs of shared services and BPO.

“We will deploy these more intelligent capabilities from SuccessFactors to empower our HR teams to be more streamlined,” said Marc Farrugia, vice president of human resources at Sun Communities. “We’re looking forward to the next generation of HR software that is capable of handling business changes, providing a world-class experience and equipping HR to make more informed strategic decisions.”