Pacific Gas and Electric Company will use Oracle to power US's largest Smart Meter Initiative   4th February 2008 Pacific Gas and Electric Company (PG&E) is using Oracle Utilities Customer Care and Billing on an Oracle enterprise grid to power the largest smart meter initiative in the United States to date, helping businesses and households become more energy-efficient and reduce greenhouse gas emissions. PG&E serves approximately 15 million people in Northern and Central California . Each day, the company prints and mails more than 260,000 bills and processes about $40 million in payments. It receives about 15 million calls each year. Launched this year, the PG&E SmartMeter(tm) initiative will allow the utility to replace monthly, ‘in-person' meter reads with automatic reads to improve customer service, restore power more quickly during outages and help reduce peak electricity demand. During the next five years, PG&E will upgrade more than 10 million customer meters to enable frequent meter reads (daily for gas, hourly or 15-minute intervals for electric). The volume of meter reads will grow from four million to 120 million meter reads per month for gas and from five million to 3.6 billion meter reads per month for electric. The company will rely on Oracle Utilities Customer Care and Billing to maintain and manage both the meter inventory and customer information - converting the raw data into billable usage and generating bills based on each customer's selected rate option/program. The application will allow PG&E to provide its SmartMeter customers with detailed usage information they can use both to better understand and manage their bills, and to participate in future energy efficiency and demand-response programs. More than 2,300 PG&E employees already use Oracle Utilities Customer Care and Billing to manage billing, payments, credit/collections and meter inventory, as well as to support operational systems including field-work dispatch and outage management.
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