announces major enhancements to PSA and Financial Management Software

1st September 2014, the cloud ERP provider built on the Salesforce1 Platform, has announced enhancements in Professional Services Automation (PSA) and Financial Management which more closely align ERP processes around customer touch points – creating a unified, informed view of the customer journey.




The feature-rich Summer ’14 also adds a new level of mobility to the applications, allowing employees and customers alike to complete actions and finalize transactions on-the-go. Built on the Salesforce1 platform, FinancialForce ERP works seamlessly with Salesforce1 to give companies 360-degree customer views of CRM and ERP activity whether they are in the office or on the road.

“ customers expect ERP to be about more than processes and keeping the books—they expect applications to provide insight across the entire business, anytime and anywhere, and give them a competitive edge,” said Doug Tilley, general manager of PSA at “With FinancialForce ERP Summer ’14 and the versatility of Salesforce1, service and sales organizations become one and are able to plan capacity as soon as potential deals hit the pipeline. This keeps them a few steps ahead.”

The latest PSA version extends the reach and visibility of professional services organizations (PSOs) by enabling both “bottom-up” and more forward looking resource planning. FinancialForce says, service organizations can now estimate project revenue and cost at the task level during the sales process; becoming a part of the sales cycle and helping to increase close rates with more accurate quoting.

Additionally, the newly enhanced package allows professional service organizations to weigh resource requests against opportunity close probability percentages. PSOs gain the competitive advantage to forecast resource demand beyond active projects and deep into the potential deals in the sales pipeline. “In simple terms, these features help teams sell what they can deliver and deliver what they sell, said a FinancialForce spokesperson.  The software also provides a dynamic, visual cockpit view of resource availability and project staffing, across regions, practices and groups.

"We are excited to take advantage of the new functionalities in FinancialForce PSA Summer '14. The capacity reporting enhancements and bottom-up planning will become huge difference makers at BlackBaud as they extend our services team's reach and visibility into the sales organization," said Becki Howard, senior manager of operational excellence at BlackBaud. "Planning at both the project and sales cycle stage, we have long range data to make informed decisions along with having more runway to react. When services and sales are aligned in the sales cycle, we can help drive revenue and maximize the ability to deliver successful projects. It's a win-win situation."  

On the financial management side of the house, FinancialForce Financial Management Summer ’14 leverages the mobility and flexibility of Salesforce1. Utilizing one single mobile app, users can now review the entire spectrum of CRM and financial processes including service cases, payment history, and order status to make informed business decisions and take action on transactions while on-the-go. 

Additionally, the software expands capabilities for companies operating in multi-entity environments, particularly those that need to report under GAAP and IFRS. Enhancements include improved cash flow reporting, multi-currency handling and support for Australian GST.