Microsoft launches Microsoft Dynamics CRM Online   12th May 2008 Microsoft Corp. has announced the general availability of Microsoft Dynamics CRM Online, an on-demand customer relationship management service hosted and managed by Microsoft. The new Internet service delivers a full suite of marketing, sales and service capabilities through a Web browser or directly into Microsoft Office and Outlook. It is available in English in the United States and Canada but an international rollout beyond the United States and Canada has not yet been announced. The company says that CRM Online offers “instant-on” access to businesses that want a fully featured CRM solution with no IT infrastructure investment or setup required. The initiative reinforces Microsoft's broad software plus services strategy for delivering integrated business solutions over the Internet, and it is a part of Microsoft's multibillion-dollar investment in global datacenters. The initial product offering is available in two packaged offerings. Microsoft Dynamics CRM Online Professional delivers a full suite of CRM capabilities with extensive opportunities for configuration. Businesses get 5 GB of data storage, 100 configurable workflows and 100 custom entities. The Professional edition is priced at $44 per user per month, with an introductory offer of $39 per user, per month. Microsoft Dynamics CRM Online Professional Plus delivers all the capabilities of the Professional version plus offline data synchronization with expanded data storage, workflow and customization options that give businesses 20 GB of data storage, 200 configurable workflows and 200 custom entities. The Professional Plus edition is priced at $59 per user per month.
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