ExtraCare signs £1.4 million managed service contract with Advanced 365

22nd September 2011

The ExtraCare Charitable Trust, a provider of housing and home care services for older people, has signed a five year managed service contract worth £1.4 million with Advanced.  ExtraCare is also purchasing a financial management system from Advanced’s Business Solutions division.

The managed service contract will see Advanced, deploy and operate ExtraCare’s core IT infrastructure to support the charity’s ambitious growth plans. The managed service (Advanced 365) will operate on a private cloud platform and will initially be made available to 450 ExtraCare employees situated across 30 sites.

ExtraCare’s current IT function is provided remotely by another provider and following a recent restructuring within the organisation and the pending relocation of its head office, ExtraCare identified the need for a flexible and scalable IT service to support its rapid expansion plans over the next five years.

Rowland Sandys, Head of IT at The ExtraCare Charitable Trust, explains, “Our current IT services and network are restrictive and no longer aligned to the organisation’s current demands. After reviewing the market, it was apparent that Advanced 365 could provide us with a single, flexible and scalable IT infrastructure to support our future growth strategy whilst providing enhanced service and security levels.”

The managed service will be delivered via a hybrid cloud model using a combination of public and private cloud services. The services being provided by Advanced 365 include service desk support, managed Citrix desktop, managed Microsoft Exchange 2010 email through Microsoft Office 365, systems monitoring, storage and backup.  Under the terms of the contract, Advanced 365 is required to ensure 99.50% service availability and timely incident management within core business hours.

Sandys comments, “Transferring our existing IT services over to Advanced 365 will provide greater value for money and remove reliance on ExtraCare’s head office where our server infrastructure currently resides. With Advanced 365 now managing our IT, we will be able to concentrate on improving the user experience for employees and residents.”