Oracle buys RightNow

27th October 2011

Oracle announced this week that it is to acquire RightNow Technologies, Inc. a provider of cloud-based customer service, for $1.5 billion net of RightNow's cash and debt. RightNow's Customer Service Cloud helps organisations deliver customer experiences across call centers, the web and social networks. The transaction is expected to close by late 2011 or early 2012.

"Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, talent management, social networking, databases and Java as part of the Oracle Public Cloud," said Thomas Kurian, Executive Vice President, Oracle Development. "RightNow's leading customer service cloud is a very important addition to Oracle's Public Cloud."

"RightNow’s products add leading customer experience capabilities that help empower companies to interact with and provide a consistent experience to customers across channels," said Greg Gianforte, CEO, RightNow. "We look forward to combining our complementary capabilities along with maintaining and expanding our presence in Bozeman, Montana in order to better service our customers."

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