Customer services

In case of a query about an order for a book sold to youand published by FSN Publishing Limited please contact us by email at orders@fsn.co.uk. Alternatively please telephone +44 208 445 2688 or write to

FSN Publishing Limited,
Clarendon House,
125 Shenley Road ,
Borehamwood,
Herts WD6 1AG
ENGLAND

FSN Publishing is a UK domiciled company.

Fulfillment of your order

If there any problems with the delivery of you book(s) please contact customer services at the above address.

Returns

Under the United Kingdom 's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of books within 7 days of delivery. However, we regret that we cannot accept cancellations of contracts for the purchase of books where the item has been damaged or soiled by the purchaser.

To cancel this contract, please write to FSN Publishing Limited, Clarendon House, 125 Shenley Road , Borehamwood, Herts WD6 1AG, within seven days of receipt and quoting the order number and date from the confirmation slip that is emailed or posted to you giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us with a copy of the confirmation. For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is damaged. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. This returns policy does not affect your statutory rights.

Postage and Packing

There are currently 2 bands for Postage and Packing.

  • UK £3.50 Flat Fee
  • Rest of the World Airmail £5.00 Flat Fee+ £1.00 Per Book

Delivery

Due to our competitive postage and packing costs, please allow up to 48 hours for delivery of your order for UK and up to 8 days Rest of the World Airmail. Rest of the world Surface Mail can take up to 4-6 weeks.

Invoice Currency

We quote our prices in Euros, US Dollars and Pound Sterling but we invoice and collect payment in GBP only.