FSN - Outsourcing

KPMG lifting the fog on fears over cloud

KPMG says that more than half of UK businesses are concerned about the safety of their data as cloud computing takes off but their fear is not preventing adoption, with 23 per cent of CIOs already using the cloud and a further 53 percent planning to do so within the next 12 months.

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Recovery audit software and services can turn mistakes into profit

Recovery audit used to be the preserve of very large organisations and specialist service providers, but technology developments, economic challenges, and evolutionary changes have pushed the industry into a period of accelerated development – which could be good news for cash-strapped businesses, as FSN writer Lesley Meall discovers.

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NSPCC strengthens self-service business intelligence BI capabilities across procurement and legal departments

NSPCC, the children’s charity specialising in child protection, says it will deliver cost savings by using Rosslyn Analytics’ cloud-based spend analytics and contract management platform. NSPCC selected Rosslyn Analytics’ business intelligence software, in early November and within a few days the charity had 10 employees from the procurement and legal team analysing spend and contract data that had been self-loaded into the RA.Pid platform.

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Cloud computing without support may be a myth!

You can access software applications and operating systems and data storage and processing power on demand from anywhere with an internet connection. But as FSN writer Lesley Meall discovers, if you want to reach this point, and make the best of your systems beyond this point, you may still need some specialist support.

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Oracle buys RightNow

Oracle announced this week that it is to acquire RightNow Technologies, Inc. a provider of cloud-based customer service, for $1.5 billion net of RightNow's cash and debt. RightNow's Customer Service Cloud helps organisations deliver customer experiences across call centers, the web and social networks. The transaction is expected to close by late 2011 or early 2012.

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Why the shared services landscape is still changing

Approaches to shared services are changing. FSN writer Lesley Meall considers factors ranging from cloud computing and smart data capture, through the outsourcing of transaction-centric services and retention of higher value business processes, to the financial incentives offered by some European governments.

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The evolution of cloud services

FSN writer Lesley Meall looks at the evolution of cloud computing and the latest developments from cloud vendors, and finds that clouds are not what they were.

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BancTec launches web-based accounts payable automation services in the UK

BancTec, a global provider of business process outsourcing (BPO) for financial transaction automation and document management, has announced it will use PaletteArena, from enterprise purchase-to-pay specialist Palette, to power its AP Master SaaS solution which was launched in the UK this week.

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Logica to provide hosting services in support of SAP solutions

Logica says it has been certified by SAP as a global provider of both hosting and applications management services. The certification adds to Logica’s strong partnership with SAP where Logica has been an SAP global services partner since 2002.

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Understanding virtualisation

Virtualisation may be a variation on a computing model that’s been around for decades, but this doesn’t make it any easier to understand. As FSN writer Lesley Meall discovers, when she explores some of it’s many incarnations.

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